iTspecialists
delivering workplace IT to you
  
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We aim to provide excellence in service, or in other words, a smile on your face. If you feel like commenting or placing a suggestion, then please do so below.

 Feedback Sheet

Please leave your comments about our service or website


 

Here are some comments we have received ... many thanks :-)
Testimonials

I was having problems with my 1 year old laptop which was performing stupidly slow and seemed to be on its last legs. After just a year! I found IT specialists on the internet. It seemed to be a reputable company, with a great website and excellent customer feedback. When you know absolutely nothing about computers, like me, it really helps to be confident in services such as this one. Kenny went out of his way to fix my laptop and is obviously passionate about his work as he would not give up untill it was perfect. Which it now is. He not only sorted the problems out but also tailored my machine to suit me better e.g. made it super fast to download media. Everything that was done was explained to me in a way a non specialist could understand. My laptop is now performing better than when it was brand new. It was also reasonably priced especially with the 10% discount for students. I would definately reccommend ITspecialists to anyone. Kenny was brilliant and really knows his stuff!!

Thanks.

HK (Chesterfield, Derbyshire)

Just wanted to say a couple of things. The first being thanks for fixing our computers. This company is friendly and helpful and doesn't blind you with science and the fees are very reasonable. The second being I would not hesitate in recommending IT Specialists to anyone. The service that we have received has been brilliant On the many occasions that we have had computer trouble Kenny has come out and fixed it, I swear the man is a genius.

Many Thanks

Dannii & Everyone at Arkenstone (Broadband Users: Tuxford Lincoln)

Thanks SO much for sorting out this worm. Not having access to the computer is like losing part of my brain - I can't remember anything or get on with anything. It's also very scary thinking I could lose all that information for ever. So it's brilliant to know there is someone who will come quickly, take the problem seriously and keep working at it until it's sorted, however difficult that proves. It's also great that you are prepared to work with whatever the client has got - in terms of hardware, software and know-how, not pushing fancy expensive solutions onto them, but willing to explain how to get the best from what they've got and suggest small practical improvements rather than big investments of money or time.

I could even weave it a "green" perspective here - your willingness to re-use and repair, to reduce the need for new kit - which means less waste.
Also to use technology in an imaginative and human way, rather than being led by it into ever more consumption.

Above all, it's about trusting you - knowing that you want the best for your client, really enjoy doing a good job for its own sake, and are absolutely not going to pull the wool over their eyes or rip them off.

I will keep in touch and keep recommending you!

JC (Local Counsellor)

I would just like to say what a very professional and friendly service you get when you call out one of ITspecialists engineers.

An engineer came out to me as I was experiencing some problems with my tower.

What a gem, you receive a phone call before they set off to your house to let you know they are on their way. He explained every little detail to me step by step, the sort of things us novices wouldn't have a clue about!

I've learnt such a lot and even though my work couldn't be carried out at home as it needed to be looked at in more detail, I was still kept up to date with everything, and contacted throughout the whole service.

And this didn't cost me a fortune either, their rate are extremely good, and considering this was my first time in ever calling an IT Engineer out I thought it would cost me a fortune, and I was surprised how little it cost.

I just want to say a big thank you to iTspecialists, I will definitely recommend you to my friends and family, and I look forward to calling you out soon in the near future with regards any possible upgrades I may decide to have.

Thank you

RR (Broadband user: Ridgeway, Sheffield)

I recently had problems with my computer and phoned several IT companies. Many gave me little advice and just said I needed new parts. On phoning iTspecialists they took my computer away, investigated and fixed it without the need for any parts. I have since rung them again for net-working problems and they have been friendly and quick to return calls. Also 10% student discount was taken off of the final bill. Would be confident in recommending their services.

CH (Broomhill, Sheffield)

I was facing a problem with my laptop and found IT specialists ad on a directory. I firstly choose them among others because they were giving me a 10% student discount. A specialist came to my place and collected my laptop on Thursday. On Saturday I had it back working better than ever. He is a very friendly and professional guy. He explained me everything he have done and gave me a full list of those tasks. I will use them anytime I have a problem and I will definitely recommend them to other students.
Many Thanks.

P.H (ISDN user: City Centre Student Halls, Sheffield)

Service has been fantastic and thorough, the engineer was punctual and professional and explained the issues clearly. Many thanks, would definitely re-use this service.
p.s. congratulations on the web-site it looks great!

DD (Broadband user: Millhouses, Sheffield)

Just dropping a note to thank you for your excellent service.

Friendly and professional service. Engineer arrived on time 2 hours after initial call. As my PC needed a new motherboard and CPU it was taken away but I was kept informed regularly and I never had to chase them up. I had my PC rebuilt and reconfigured for a very reasonable price considering all the petrol, phone bills and time lost I've had to endure when using the big stores. Will happily use them again and will recommend them to my friends. Thanks again you saved me a lot of hassle

Thanks

LG (Halfway, Sheffield)

I was introduced to IT Specialists by a friend after having problems with my aged home PC. I half expected the advise on first visit to be 'Your machine is too old and needs replacing', but no. Within a week of my initial enquiry I had my machine back with all the problems fixed, a larger memory and updated software.

The service was very quick, efficient and most importantly for me (a computer novice) a full explanation of what work had been carried out and how that would improve my system.

I would have no hesitation in recommending the company to anyone, be it for home or commercial purposes.

RS (Greystones, Sheffield)

I found your site on Google, ... my computer was crashing all the time.
After phoning up, your engineer came the same day, and tidied my pc up, which had major problems. He showed me everything he was doing, I was very impressed by your service. My pc is now working perfectly and much faster, cheers guys.

AC (Broadband user: Walkley, Sheffield)

An absolutely first class service. An iT person came out to fix our pc & what a brilliant job he did, working now as good as when I bought it new, he really knows his onions, really professional, friendly, nothing too much trouble to explain, patient, explained everything he was doing I learned a lot, I was expecting it to cost the earth but no I was very pleasantly surprised at how little it cost me, fantastic rates for such a brilliant service I can without question recommend this company.  I will definitely be calling on this company again when I need future upgrades.

Excellent site very informative & well set out even for an inexperienced pc user like me thanks a lot.

DA (Heeley, Sheffield)

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